Modify a member's subscription

Modify a member’s subscription from the Memberful dashboard to cancel, toggle auto-renew, edit the amount, delete, or change the renewal date.

While members can manage most of their subscription details on their own through their account settings, you may need to step in occasionally. You can manage their subscriptions directly from the Memberful dashboard.

In this help article, we’ll explain how to cancel subscriptions, edit amounts, delete subscriptions, update renewal dates, change plans, and manage discounts.

Toggle auto-renew or cancel a subscription

To modify a member’s subscription status:

1. Open the member's profile

   Go to the member’s profile.

2. Open the subscription

   Click the subscription link.

   
3. Update auto-renew

   Toggle on auto-renew or cancel the member’s subscription auto-renew.

   

Alternatively, restart a subscription that has already expired.

Edit a member’s custom amount

If you let members choose what to pay, you might need to update their contribution amount. To do this:

1. Open the subscription

   Go to the member’s profile and click the subscription link.

2. Open the custom price

   Click Change under Custom price.

   
3. Enter the new amount

   Enter a new amount that’s equal to or greater than the plan’s minimum price.

The member will be charged this amount at their next renewal, and all renewals going forward.

Delete a member’s subscription

Go to the member’s profile and click the subscription link. Then, click Delete subscription in the bottom-left corner of the window.

• Deleting a subscription immediately removes the member’s access to it and their associated benefits. They won’t be able to access it from their account.
• Canceling a subscription lets the member keep their access until the subscription expires. They’ll also have the option to renew it later from their account.

Change a member’s renewal date

To change a member’s renewal date:

1. Open the subscription

   Go to the member’s profile and click the subscription link.

2. Open the renewal date

   Click Change date.

   
3. Change the renewal date

   Enter a date in the future, then click Change.

Change a member’s plan

If the member’s plan allows plan changes, you can switch their subscription to another available plan.

1. Open the subscription

   Go to the member’s profile and click the subscription link.

2. Open the plan change

   Click Change.

   
3. Select a different plan

   Select a different plan from the list. Your member will be charged accordingly.

Add a coupon to a member’s subscription

To add a coupon to a member’s subscription:

1. Open coupons

   Go to Revenue → Coupons.

2. Choose a coupon

   Create a coupon or copy an existing coupon code.

3. Open the subscription

   Go to the member’s profile and click the subscription link.

4. Apply the coupon

   From the subscription page, click Add coupon, and then Apply.

   

To add a coupon during an upgrade:

1. Open the plan change

   Click Change next to the plan name.

   
2. Choose the new plan

   Choose the new plan.

3. Apply the coupon code

   Apply the coupon code.

Remove a retention discount from one member

Once a member accepts a retention discount, you can’t remove it from their existing subscription through the Memberful dashboard.

To return the member to the plan’s regular price:

1. Delete the existing subscription

   Delete the member’s current subscription.

2. Add a new subscription

   Add a new subscription for the same plan without charging the card on file.

3. Match the renewal date

   Adjust the new subscription’s renewal date to match the original subscription so the member doesn’t lose paid access or get charged early.

This workaround only affects the individual member. Editing or deleting the retention offer affects the offer globally and does not remove it from a single subscription.